Dubai’s Atlantis Hotel reopens with rigorous safety measures


Private temperature checks, a luggage sanitising service and socially distanced beach loungers: Dubai’s five-star Atlantis The Palm hotel is doing safety VIP-style

  • The hotel now has a dedicated hygiene officer and guests are offered a luggage sanitising service on arrival
  • They are also given welcome kits containing protective gear and self-disinfected sunglass kits 
  • Tableside cooking and garnishing is off the menu, meanwhile – and so are buffets 
  • Here’s how to help people impacted by Covid-19

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The swanky Atlantis, The Palm hotel in Dubai is not letting the coronavirus pandemic stand in the way of a five-star service.

The resort is now more widely open and a reassuring array of safety measures are in place, some of which are on the VIP-side.

The hotel now has a dedicated hygiene officer, a discreet area for private temperature checking using technology such as thermal cameras and digital infrared thermometers and guests are offered a luggage sanitising service on arrival, along with welcome kits containing protective gear and sanitising products – and self-disinfected sunglass kits.

The swanky Atlantis, The Palm hotel in Dubai is not letting the coronavirus pandemic stand in the way of a five-star service

The resort says that thermal cameras have been placed at all entry points to detect guests with high temperatures and that hand sanitiser dispensers are placed throughout the resort.

All rooms are socially distanced, with occupied rooms separated by vacant ones.

And social distancing continues on the beach, with chairs and loungers placed at a distance of two metres and a minimum distance of four metres kept between groups of guests.

On the beach, pictured, chairs and loungers are placed at a distance of two metres and a minimum distance of four metres kept between groups of guests

On the beach, pictured, chairs and loungers are placed at a distance of two metres and a minimum distance of four metres kept between groups of guests

The hotel says that guests can enjoy the beach with a party size of up to a maximum of five people and swim without a mask – but at all other times a mask must be worn.

The same goes for staff members.

In the restaurants diners are kept a minimum of two metres from each other and single-use disposable menus are being used.

Tableside cooking and garnishing is off the menu, meanwhile – and so are buffets.

Alcohol is available, but only at restaurant tables.

The resort says that thermal cameras have been placed at all entry points to detect guests with high temperatures and that hand sanitiser dispensers are placed throughout the resort

The resort says that thermal cameras have been placed at all entry points to detect guests with high temperatures and that hand sanitiser dispensers are placed throughout the resort

The hotel previously paid a lot of attention to cleaning – now though, it’s efforts have been seriously ramped up.

It says that the frequency of air filter replacement has been increased, ‘all luggage and rooms are fogged and undergo intensive sanitisation upon guest departure’, and recreational and sports equipment is sanitised after each use, along with beach loungers, life jackets, towel desks and cabanas.

Not everything is open, however. All pools and bars, Atlantis Aquaventure, marine animal interactions, various food and beverage outlets and all waterpark restaurants are temporarily shut.

The FCO currently advises British nationals against all but essential international travel.

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